RTM888 Privacy Policy – Malaysia User Data Protection

1Introduction & Scope of This Policy

This Privacy Policy ("Policy") describes how RTM888 ("we", "Platform", "company") collects, uses, discloses, stores and protects your personal information when you use the rtm888.app website, the RTM888 mobile app, and all related services.

This document forms part of the overall agreement between you and RTM888, together with our Terms & Conditions and Responsible Gaming Policy. By registering an account or using any RTM888 service, you are deemed to have read and agreed to this Privacy Policy in full.

This Policy applies to all RTM888 users, including website visitors, registered members, and former members whose accounts have been closed. We take data protection responsibilities seriously and comply with all relevant data protection laws.

2Personal Information We Collect

RTM888 collects various types of information depending on how you interact with our platform. Generally, this information falls into two main categories:

Information you provide directly:

• Full name as shown on official identification document
• Date of birth for age verification
• National ID or passport number
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details for deposit and withdrawal processing
• KYC documents such as a copy of your identity card, bank statement, or utility bill
• Selfie photo for identity verification when required

Information collected automatically:

• IP address and device information (device type, operating system, phone model)
• Web browser information (browser type, version, language settings)
• Session data including login times, usage duration, and in-platform activity
• Game data including wagering history, wins, and losses
• Financial transaction data including deposits, withdrawals, and account balances
• Cookie and similar tracking technology data

3How We Use Your Information

All personal information we collect is used solely for legitimate and necessary purposes. rtm888 uses your information for the following purposes:

Purpose of Use	Type of Data Used
Registration and account management	Name, email, phone number, date of birth
Identity verification (KYC)	Identity documents, selfie photo, address
Deposit and withdrawal processing	Banking details, e-wallet, transaction history
Fraud prevention and security	IP address, session data, activity patterns
Customer Support	Email, phone number, account history
Legal compliance & AML	KYC documents, financial transaction history
User experience enhancement	Cookie data, usage patterns, feedback
Promotional communications (with consent)	Email, phone number

RTM888 will not use your data for any purposes beyond those stated without first obtaining your renewed consent.

4Information Sharing & Disclosure

RTM888 respects your privacy and does not disclose your personal information to external parties except in the following limited and lawful circumstances:

• Trusted service providers: We share necessary data with payment service providers, game providers, and technology infrastructure partners who help us operate the platform. All third parties are bound by strict confidentiality agreements.
• Legal Requirements: RTM888 will disclose information when required by law, court order, or directive from a legitimate regulatory authority.
• Fraud prevention: Certain information may be shared with fraud prevention agencies or industry bodies to protect users and platform integrity.
• Your consent: We may share information with other parties when you provide explicit consent for a specific purpose.

5Security & Data Protection

RTM888 continually invests in security infrastructure to ensure your data remains protected at all times. The technical security measures we employ include:

• 256-bit SSL/TLS encryption for all communications between your browser and our servers
• Encryption of sensitive data stored in databases using the latest industry standards
• Two-factor authentication (2FA) is available for all user accounts
• 24/7 security monitoring by our cybersecurity team
• Periodic security audits by independent third parties
• Strict access controls where only authorised staff may access user data
• Secure and encrypted data backup at trusted data centers

While we employ industry-best security measures, no system can be guaranteed 100% secure. You also play an important role by keeping your password and account login credentials confidential.

6Cookies & Tracking Technologies

RTM888 uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used, and maintain the security of your session. The types of cookies we use are as follows:

Cookie Type	Purpose	Duration
Mandatory	Maintaining login sessions, account security, and core platform functionality	Session / 30 days
Functional	Saving language preferences, display settings, and user preferences	1 year
Analytics	Analyzing platform usage patterns for continuous improvement	2 years

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the login functionality and overall experience on the RTM888 platform.

7Data Retention & Deletion Period

RTM888 retains your personal data only for as long as it is needed for the purposes stated in this Policy or as required by applicable law. Generally:

• Active account data: Retained for as long as your account is active and for a defined period after account closure to meet legal requirements.
• Financial transaction data: Retained for the duration required by applicable financial and anti-money laundering laws.
• KYC documents: Retained in accordance with applicable legal compliance requirements, typically no less than five years after account closure.
• Communication logs: Customer support interaction records are retained for two years for service quality purposes.
• Analytics data: Anonymised data for analytics purposes may be retained for a longer period in a non-identifiable form.

When data is no longer needed, we will securely delete or anonymise it in accordance with our established data deletion procedures.

8Your Rights as a User

RTM888 respects your rights over your personal data. As a user, you have the right to:

To exercise any of the above rights, please contact the rtm888 customer support team. We will process your request within a reasonable timeframe and notify you of the outcome.

9Links to Third-Party Sites

The RTM888 platform may contain links to third-party game provider or support service websites. This Privacy Policy applies solely to the RTM888 platform. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. The presence of links to third-party sites on our platform does not constitute an endorsement or approval of their privacy practices.

10Changes to This Privacy Policy

RTM888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will:

• Displaying a clear notice on our website's home page
• Updating the "Last Updated" date at the top of this document
• Sending email notifications to registered members for significant changes

Your continued use of the RTM888 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the rtm888 Data Protection team through the customer support channels available on our platform.

Our Malay-speaking team is available to assist you 24 hours a day, 7 days a week. We are committed to responding to every privacy-related inquiry within a reasonable timeframe and ensuring each of your concerns is handled thoroughly and professionally.